Return Policy/Order Cancellation

Stock Sign Orders, Post, Hardware (excluding 5-7 work day ADA signs) >>>

• Products must be returned within 14 days of receiving your order for a refund less the service and restocking fees.


• Call Toll Free (1-888-931-1793) or email us ([email protected]) to let us know that you will be returning products.


• Customer will be responsible for the shipping costs to return products.


• Returned orders will be assessed 15%-30% restocking fee. Service charge and restocking fee will be deducted from credit card used to place the order. Refund will be issued upon receipt of returned items. Any shipping costs on order will not be refunded.


• Refunds cannot be issued for Custom Orders or B Stock items. Custom Orders are, but not limited to, custom text entered and chosen by the customer.

Please note: For refunds to be issued, all signs returned to our plant must be received in condition suitable for resale, so please PACK SIGNS CAREFULLY. Whenever possible, use the original packing materials from StopSignsAndMore.com. If an error was made by Stop Signs and More, we will absorb all costs associated with providing you with the correct products.

Custom Sign Orders >>>

Custom orders cannot be canceled for a refund once production begins. Production begins with drawings and/or graphics work. We may allow order cancellation after the proof process begins EXCEPT when the order is in manufacturing. Customer can be subject for the cost of proof. Custom signs cannot be returned for a refund. Please be sure all proofs are accurate before approving them for manufacturing. If an error is made by Stop Signs and More we accept the responsibility of producing a correct product at no additional cost.

ADA (5-7 Work Day) Tactile and Braille Signs >>>

ADA Signs requiring 5 - 7 days to manufacture cannot be canceled for a refund once production begins. In addition, the signs cannot be returned for refund. These include or ADA signs with brushed aluminum.

Shipping Address For Returns >>>

STOP SIGNS AND MORE
2101 Las Palmas Dr. Suite A
Carlsbad, CA 92011

Truncated Dome Pads >>>

Truncated dome pads must be returned within 14 working days after receiving delivery. Customer is responsible for shipping the pads back to our distributors in Buffalo New York or Florida. There is a 15% restocking fee for the dome pads. Any shipping costs on original order will not be refunded. Prior to shipping the pads, customer shall receive a Return Authorization Number (RA) to include with the shipment. Please send back any other items sent with pads such as silicone and hardware to receive full credit. It is advised to take photographs of the pallet(s) prior to shipping back. Please use original packaging such as tile corners to prevent damage during shipping.